SugarCRM Announces Keynotes, Sponsors and Agenda for SugarCon 2010

SugarCRM, the world’s leading provider of open source customer relationship management (CRM) software, today announced keynotes, sponsors and the final agenda for SugarCon 2010, its global customer, partner and developer conference, April 12-14, at The Palace Hotel in San Francisco, California. Microsoft, Red Hat, Talend and Zend are among the industry leaders sponsoring the conference, […]

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Idea2, a Cloud-Based CRM Solution for Growing Businesses

DENVER, CO — Idea2, providing cloud-based CRM for growing businesses, today announced the general availability of its cloud-based Customer Relationship Management (CRM) solution for small- and medium-sized companies. Idea2 is a cloud-based CRM offering that focuses on driving user adoption to provide greater results than traditional CRM software packages.
"Companies lose money every time there […]

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Call centres affected by strikes

People trying to get through to tax and benefits call centres had difficulty as civil and public ser …

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Housing association uses Virgin to streamline services

A housing association is partnering Virgin to launch a customer contact centre because of the rising …

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Round-the-clock call centre assistance for LV= customers

Investments group LV= will open a 24-hour call centre to deal with car insurance customers and break …

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Emergency call centre workers in 48-hour walkout

Emergency call centre staff are among the 270,000 striking over redundancy pay.The 48-hour walkout h …

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Call Center Metrics helps improve performance of the company

We are living in a highly competitive business world. If you want to be successful in your business you cannot stop developing. The moment you stop is the moment your business goes down. Tough competition in the markets has its advantages and drawbacks. Sure, customers like the fact that they have several choices […]

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Sky creates hundreds of jobs

BSkyB is creating more than 550 jobs at a call centre in the northwest.The home entertainment and co …

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SaaS ‘bill of’ rights ushers in cloud’s next generation

RightNow Technologies has thrown down the gauntlet to fellow Software as a Service (Saas) vendors by …

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Visitor boost for TFM&A

The Technology For Marketing & Advertising 2010 smashed the 10,000 attendee mark.  The even …

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