Use of nonfinancial indicators for call center evaluation

The choice of key performance indicators in implementation of balanced scorecard is one of the most important and critical stages of the entire implementation and maintenance process.  Indeed, it is very important to choose winning key performance indicators (KPIs) in order to operate correct figures and data.  It can be compared with building a house […]

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SugarCRM Leaders to Present at OSCON Open Source Convention 2010

OSCON 2010 – CMO Nick Halsey to Participate in Interoperability Panel Discussion; Software Engineer John Mertic to Present on How to Develop Easily Deployable PHP Applications
CUPERTINO, Calif.–SugarCRM, the leading provider of open source customer relationship management (CRM) software, today announced that SugarCRM Chief Marketing Officer and Executive Vice President of Corporate Development Nick Halsey will […]

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GFI Software Enhances its Security Product Offering with the Acquisition of Sunbelt Software

The company’s VIPRE technology will allow GFI to offer its own established antivirus product
Raleigh, NC –  GFI Software, a market leading provider of software infrastructure products for small and medium-sized enterprises, announced today that it has acquired Sunbelt Software and specifically its VIPREÂź product suite. Terms of the transaction were not disclosed. The acquisition will […]

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Sugar 6: CRM Made Simple

SugarCRM, the leading provider of open source customer relationship management (CRM) software, announced today that companies around the world have immediately adopted Sugar 6, the latest version of the company’s award-winning CRM system. Highlighted by a new intuitive user experience and enhanced flexibility—all built on the industry’s most open CRM platform—Sugar 6 sets a new […]

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LiveTime achieves 11 Process ITIL v3 Certification for Cloud based ITSM Service Desk

LiveTime demonstrates cloud-based ITIL 3, ITSM Service Desk proficiency in adding Financial, Release and Deployment Management to latest service management product.
Newport Beach, CA – July 13, 2010 — LiveTime Software, a leading provider of Web, SaaS and Cloud-enabled ITIL 3 Service Management (ITSM) and Service Desk software, today announced it has achieved PinkVERIFY certification of […]

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Microsoft Dynamics CRM 2011 Beta Coming in September

Microsoft announced today that the next version of its customer relationship management (CRM) solution will be publicly available as a beta release in September.
Microsoft Dynamics CRM 2011 — code-named "CRM5" — includes stronger integration with Microsoft Outlook and Office, new visualization and collaboration features, and a more prominent role for partners.
Microsoft made the […]

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ERP.com Releases the ERP Software Selection Checklist Tool to Expedite the ERP Software Selection

ERP.com (www.erp.com), a leading enterprise resource planning authority site offering the latest enterprise technology information, resources, and software reviews to ERP professionals, vendors and companies releases it’s new ERP Software Selection Checklist to streamline the enterprise software comparison and evaluation process with the hundreds of enterprise software applications currently on the market.
An alarming percentage of […]

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Cordys to host leading BPM and Cloud Computing User Conference

Customer cases and keynotes about ‘Accelerating Time to Value’ –
Cordys, the leading provider of software for business process improvement, will be hosting its annual Business Process Management and Cloud Computing conference – Cordial 2010 – in the Netherlands from 14 – 15 September 2010. The agenda includes keynotes by Manfred Kets de Vries, professor at […]

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Home Shopping Giant Set To Cut Bad Debt By Up To 33% With KXEN Analytics

UK home shopping giant Freemans Grattan Holdings (FGH) is predicting an up to 33% reduction in customer debt thanks to next generation customer lifecycle analytics from KXEN.
FGH – UK arm of Otto Group, the world’s largest mail order group and the second largest retailer on the Internet – has deployed KXEN analytics in its credit […]

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Confirmit Adds SMS Surveys for Wider Engagement and Instant Feedback

New SMS Surveys extension adds another channel to the leading multi-mode survey platform
New York, NY and Oslo, Norway – Confirmit has launched a new SMS Survey extension, allowing Confirmit users to make immediate use of SMS surveys to engage with people for ‘in the moment’ feedback.
Built by Confirmit, the SMS Surveys extension is an […]

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