http://callcenter-pro.com/blog A call center pro.com is a website where customer reads outsourcing call center and services support call center and services and virtual call center services and inbound call center and outbound call center. Wed, 07 Jan 2009 00:01:43 +0000 http://backend.userland.com/rss092 en Fifteen diverse organisations have reached the shortlist for the Contact Centre Innovation Awards 20 ... More: continued here http://callcenter-pro.com/blog/2009/01/07/innovation-awards-2009-shortlist-shows-how-contact-centres-are-beating-the-credit-crunch/ Top Marks for KXEN in Data Mining Software 2009 Tests KXEN’s Analytic Framework automated data mining solution performs at ‘unsurpassed speed’ even when handling large volumes of data according to an independent evaluation by German BI analysis and consultancy firm mayato. In its newly published Data Mining Software 2009 study, mayato researchers ... http://callcenter-pro.com/blog/2009/01/06/top-marks-for-kxen-in-data-mining-software-2009-tests/ InfusionSoft is a unique CRM package as it has a module for handling multi-tiered commission from affiliate products. They are is better known for their CRM for Small Business, but their Affiliate/Referral Program Management is quite impressive. If you wanted to sell a product, whether it’s a digital download or ... http://callcenter-pro.com/blog/2009/01/06/crm-software-for-small-business-infusionsoft-raises-79-million/ These 5 industries will continue to be hot topics for 2009, which is going to be a very lean year for small, medium and large businesses. Tech spending will be tightened and budgets will be cut. If you are looking to increase productivity without spending more money, these ... http://callcenter-pro.com/blog/2009/01/02/crm-help-desk-software-predictions-for-2009/ “It’s ludicrous that cloud computing is taking over the world,” Ellison quoted during Oracle’s annual shareholders meeting last October. South San Francisco’s Genentech 16,300 employees have switched to Google Apps for their email, and limited use of Google’s Documents and Spreadsheets. Google Apps Premier edition is $50 per user per ... http://callcenter-pro.com/blog/2008/12/30/genentech-chooses-google-apps-over-microsoft/ KPI company research scorecard must focus on how research can help the company attain its primary goals and objectives. Balanced scorecards are considered revolutionary management tools when it comes to tracking organizational performance. By supplying measurable details of goals, objectives, plans, and related structures responsible for implementing programs and activities, KPI ... http://callcenter-pro.com/blog/2008/12/29/how-kpi-company-research-scorecard-can-increase-management-efficiency/ The New Year is around the corner, and you know what that means: Top 10 lists, and top 10 lists for resolutions. With the current state of the economy, Call centers and customer service are really treading on thin ice as it won’t take much for a customer to change ... http://callcenter-pro.com/blog/2008/12/24/5-new-year-resolutions-to-get-your-call-centre-fit-for-2009/ Nearly 90 percent of organizations surveyed expect to maintain or grow their usage of software as a service (SaaS), citing cost-effectiveness and ease/speed of deployment as primary reasons for adoption, according to a recent survey by Gartner Inc. Replacement of on-premises solutions and net-new implementations were cited as major drivers of ... http://callcenter-pro.com/blog/2008/12/23/forecast-saas-growth-makes-governance-more-important/ Telemarketing calls should have one primary goal: to create synergy between businesses and customers that establishes a meaningful relationship and facilitates sales. Find out why telemarketing for the sake of the numbers game can actually hurt return on investment (ROI), increase turnover, and--worst case scenario--attract a hefty fine for chronic ... http://callcenter-pro.com/blog/2008/12/22/telemarketing-calls-that-establish-a-passionate-business-relationship/ India and China Remain Undisputed Leaders but Dynamic Market Sees Credible Alternatives in All Regions Determining the country or countries that are best placed to host offshore IT operations is a daunting task for many organisations, according to Gartner, Inc. This year, Gartner has assessed the suitability of 72 countries as ... http://callcenter-pro.com/blog/2008/12/22/top-30-countries-for-offshore-services-in-2008/