http://callcenter-pro.com/blog A call center pro.com is a website where customer reads outsourcing call center and services support call center and services and virtual call center services and inbound call center and outbound call center. Wed, 10 Mar 2010 17:03:52 +0000 http://backend.userland.com/rss092 en Business performance evaluation is perhaps one of the most important business processes. Net revenue is not the only indicator of how well you company is performing. Of course, making more profits is an ultimate goal of any company and net revenue is a very important indicator. But still, there are ... http://callcenter-pro.com/blog/2010/03/10/which-service-desk-benchmark-is-most-important-to-you/ Customers are being plagued by silent calls from banks leaving them under severe stress and anxiety, ... More: continued here http://callcenter-pro.com/blog/2010/03/10/customers-suffer-persistent-silent-calls-from-banks-say-mps/ Vodafone is to cut 375 jobs with some call centre staff being culled.The telecommunications firm pla ... More: continued here http://callcenter-pro.com/blog/2010/03/10/mobile-giant-to-cut-hundreds-of-jobs/ The goal of any business is making profits. If you call center works inefficiently, you will probably suffer losses because of sales rate decrease. Or your customers may simply find other company because they failed to receive competent answers to their questions. More: continued here http://callcenter-pro.com/blog/2010/03/10/evaluate-call-indicators-to-assess-performance-of-your-call-center/ If you want to know roots of the problems and your weak points you need to evaluate performance of your call center by key performance indicators (KPI). Moreover, you need to establish primary and secondary KPIs, as some of them have very little impact on how your call center is ... http://callcenter-pro.com/blog/2010/03/10/analyze-your-call-center-ratios-to-improve-business-performance/ Are you familiar with the situation when you contact call center of a certain company and you cannot have your problem solved for 20 minutes? In other word, have you ever contacted a BAD call center? Believe it or not, this is a real challenge for a caller. There can ... http://callcenter-pro.com/blog/2010/03/10/test-call-center-performance-to-improve-service-quality/ Intelenet has bought two contact centres in a deal worth £45m as it aggressively targets the U ... More: continued here Powered by TNN http://callcenter-pro.com/blog/2010/03/10/indian-outsourcer-targets-uk-growth/ Newport Beach, CA – LiveTime Software, a leading provider of Web based ITIL 3 Service Management (ITSM) and Help Desk software, today announced new SaaS based cloud deployment options, including Google App Engine, Amazon EC2 and Rackspace Cloud. This new level of cloud support will allow Managed Service Providers to ... http://callcenter-pro.com/blog/2010/03/10/livetime-extends-itsm-saas-platform-to-google-app-engine-and-amazon-ec2-cloud/ SAP Hosts Next EuroCloud UK Meeting, March 18th Fast-growing EuroCloud industry forum invites ISVs to learn about the ‘Four Pillars of SaaS Success’ and share experience, knowledge and insight from the UK’s leading SaaS and Cloud providers. London, UK – EuroCloud UK, the fast growing industry body for SaaS and Cloud vendors ... http://callcenter-pro.com/blog/2010/03/10/eurocloud-brings-together-uk%e2%80%99s-top-saas-and-cloud-vendors-to-share-industry-best-practice/ Businesses with in-house contact centres should consider outsourcing as budgets continue to get redu ... More: continued here http://callcenter-pro.com/blog/2010/03/10/outsource-option-needs-to-be-considered-says-report/