Call center Callcenter

Innovation Awards 2009 shortlist shows how contact centres are beating the credit crunch

tnn — Tue, 06 Jan 2009 22:01:09 +0000

Fifteen diverse organisations have reached the shortlist for the Contact Centre Innovation Awards 20 …

Top Marks for KXEN in Data Mining Software 2009 Tests

tnn — Wed, 07 Jan 2009 00:01:43 +0000

Top Marks for KXEN in Data Mining Software 2009 Tests
KXEN’s Analytic Framework automated data mining solution performs at ‘unsurpassed speed’ even when handling large volumes of data according to an independent evaluation by German BI analysis and consultancy firm mayato.
In its newly published Data Mining Software 2009 study, mayato researchers evaluated 12 different data mining […]

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CRM Software for Small Business InfusionSoft Raises $7.9 Million

tnn — Mon, 05 Jan 2009 23:01:31 +0000

InfusionSoft is a unique CRM package as it has a module for handling multi-tiered commission from affiliate products. They are is better known for their CRM for Small Business, but their Affiliate/Referral Program Management is quite impressive.

If you wanted to sell a product, whether it’s a digital download or physical product, you should always […]

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CRM Help Desk Software Predictions for 2009

tnn — Fri, 02 Jan 2009 22:01:16 +0000

These 5 industries will continue to be hot topics for 2009, which is going to be a very lean year for small, medium and large businesses. Tech spending will be tightened and budgets will be cut. If you are looking to increase productivity without spending more money, these 5 topics will certainly be […]

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Genentech chooses Google Apps over Microsoft

tnn — Mon, 29 Dec 2008 22:12:21 +0000

“It’s ludicrous that cloud computing is taking over the world,” Ellison quoted during Oracle’s annual shareholders meeting last October.

South San Francisco’s Genentech 16,300 employees have switched to Google Apps for their email, and limited use of Google’s Documents and Spreadsheets. Google Apps Premier edition is $50 per user per year, which means and additional […]

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How KPI Company Research Scorecard can Increase Management Efficiency

tnn — Mon, 29 Dec 2008 21:12:25 +0000

KPI company research scorecard must focus on how research can help the company attain its primary goals and objectives.
Balanced scorecards are considered revolutionary management tools when it comes to tracking organizational performance. By supplying measurable details of goals, objectives, plans, and related structures responsible for implementing programs and activities, KPI scorecards are able to keep […]

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5 New Year Resolutions to Get Your Call Centre Fit for 2009

tnn — Wed, 24 Dec 2008 22:12:50 +0000

The New Year is around the corner, and you know what that means: Top 10 lists, and top 10 lists for resolutions.

With the current state of the economy, Call centers and customer service are really treading on thin ice as it won’t take much for a customer to change brands or service from one […]

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Forecast SAAS Growth Makes Governance More Important

tnn — Tue, 23 Dec 2008 21:12:54 +0000

Nearly 90 percent of organizations surveyed expect to maintain or grow their usage of software as a service (SaaS), citing cost-effectiveness and ease/speed of deployment as primary reasons for adoption, according to a recent survey by Gartner Inc.
Replacement of on-premises solutions and net-new implementations were cited as major drivers of future deployments. More than one-third […]

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Telemarketing Calls That Establish a Passionate Business Relationship

tnn — Tue, 23 Dec 2008 00:12:45 +0000

Telemarketing calls should have one primary goal: to create synergy between businesses and customers that establishes a meaningful relationship and facilitates sales. Find out why telemarketing for the sake of the numbers game can actually hurt return on investment (ROI), increase turnover, and–worst case scenario–attract a hefty fine for chronic violators.

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Top 30 Countries for Offshore Services in 2008

tnn — Mon, 22 Dec 2008 23:12:24 +0000

India and China Remain Undisputed Leaders but Dynamic Market Sees Credible Alternatives in All Regions
Determining the country or countries that are best placed to host offshore IT operations is a daunting task for many organisations, according to Gartner, Inc. This year, Gartner has assessed the suitability of 72 countries as offshore locations, and has announced […]

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