Call center Callcenter

Top reasons why your company must have an efficient call center

tnn — Tue, 31 Aug 2010 00:08:34 +0000

Imagine that your company sells high quality products or services, has an excellent IT and human resource department, your products are well known in the market, but there is one problem – you cannot handle all calls from customers or your customer support service lacks professional call center operators. In course of time people will […]

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BSC mistakes and choice of teamleaders

tnn — Sat, 21 Aug 2010 21:08:42 +0000

Implementation of balanced scorecard made a quite a long time. But, perhaps, the most important stage is development of BSC, key performance indicators and strategy maps. The company can adjust make a decision to implement balanced scorecard and start using it the next day. No way that can happen. Implementation of balanced scorecard is preceded […]

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Preparation of BSC implementation: formation of a working group

tnn — Mon, 16 Aug 2010 00:08:00 +0000

Implementation of balanced scorecard requires proper preparation. It is extremely important to create are working group that will do the bulk of the job on development of strategy maps and their implementation in organization. At a first glance, this seems like an easy task. Indeed, creation of the working group looks easy. But there are […]

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myGPcloud Launches On-Demand, Cloud-Based ERP Solution

tnn — Wed, 11 Aug 2010 00:08:05 +0000

SAN DIEGO, CA — RoseASP, one of Southern California’s largest providers of hosted Microsoft Dynamics solutions, today announced commercial availability of myGPcloud™, a Microsoft Dynamics enterprise resource planning (ERP) solution available on-demand in the cloud for the first time.
Companies can register now at www.myGPcloud.com for a 30-day trial of a complete Microsoft Dynamics GP Business […]

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LiveTime launches ITIL Service Management Cloud with Geolocation

tnn — Tue, 10 Aug 2010 21:08:29 +0000

Public and private cloud-based ITIL 3 Service Management (ITSM) software from LiveTime adds more than 300 new features and enhancements including Geolocation.
Newport Beach, CA — LiveTime Software, a leading provider of Web, SaaS and Cloud based ITIL 3 Service Management (ITSM) and Service Desk software, today released LiveTime version 6.1. This latest release contains over […]

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What reward systems are to be used in BSC?

tnn — Mon, 09 Aug 2010 23:08:12 +0000

It is extremely important to properly motivate company employees when implementing balanced scorecard and introducing strategy maps. Of balanced scorecard requires great involvement of the entire company personnel. Of course, it wouldn’t be reasonable to demand deep knowledge of BSC and company goals from every employee. But at the same time the more personnel knows […]

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vtiger CRM On Demand: True Open Source CRM in the Cloud

tnn — Thu, 05 Aug 2010 22:08:55 +0000

Open source software provider launches on-demand version of its popular vtiger CRM solution; features deliver significant capital and operational cost savings
Sunnyvale, CA — vtiger, a leading provider of open source customer relationship management (CRM) solutions, unveiled the cloud-based version of its popular tool: vtiger CRM On Demand. Unlike other cloud-based CRM offerings, vtiger is […]

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IT Execs Agree Social Media Improves Customer Relations

tnn — Thu, 05 Aug 2010 21:08:35 +0000

Research shows UK is turning social media to business value in spite of security concerns, with Linkedin and Facebook still preferred over Twitter -
The lines have officially been blurred between home and the workplace as UK enterprises embrace the business opportunities offered by social media, according to new research, commissioned by Open Text Corporation. The […]

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Check out SWOT analysis guide from AKS-LABS

tnn — Thu, 29 Jul 2010 22:07:44 +0000

It is impossible to develop strategic goals for any company in the company management is not aware of its weak and strong points, opportunities and threats for the business. SWOT analysis is believed to be one of the most effective tools used in implementation of strategic goals. Strengths, weaknesses, of opportunities and threats will define […]

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Poor call center performance leads to loss of customers

tnn — Thu, 22 Jul 2010 00:07:12 +0000

It is important for every company to employed and retain professional personnel. Indeed, human resources play the most important role and become the most critical success factor in any business area. Let’s not forget that it is people who make decisions and it is top managers who help businesses overcome crisis. Ordinary employees generate income […]

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