Call centres confident of a prosperous 2010
Independent call centres are predicting a bumper year, with 97 per cent expecting their businesses t …
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Archive for March, 2010
Regulator cuts call centre hours
The Charity Commission is cutting its contact centre opening hours to make use of its resources more …
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Businesses dupe customers with area codes, says research
More than one in three businesses masquerade as having a presence in a city they are not actually lo …
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Call centres to benefit from CRM upgrades?
Businesses will tweak rather than replace their CRM (Customer Relationship Management) systems as th …
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Time in the bank with 360
Verint has announced enhancements to its workforce management (WFM) software to designed to help cal …
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South west call agents to be recognised at industry awards
The South West Contact Centre Forum has launched the second annual South West Contact Centre Awards …
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Healthcare group opts for cloud solution
Health and social care recruitment firm Advantage Healthcare Group is delivering out-of-hours servic …
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Boomi and RightNow Deliver Seamless Customer Experiences With Advanced Enterprise Cloud Integration
Relationship Connects RightNow CX With Popular Business Applications to Unify Customer Data and Increase Productivity
BERWYN, PA — Boomi(R), the Integration Cloud Company(TM), announced a relationship with RightNow Technologies today that allows joint clients to synchronize customer data stored in business applications to more easily analyze and strengthen customer relationships. Using Boomi AtomSphere(R), RightNow clients […]
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‘Poorly targeted’ silent call laws to damage customer service?
Fines of up to £2m for businesses persistently making silent calls are ‘draconian’ …
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xTuple Adds Cloud Computing to ERP Software
Open-source software developer xTuple has added drop-ship purchasing, time and expense management, and cloud computing to the latest release of its enterprise resource planning software, xTuple ERP 3.5.
The company plans to provide the xTuple cloud service at no charge during the month of April. It hopes to encourage feedback from users to help define […]
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