Chessington – Sunrise Software has teamed up with Arts Council IT Director Owen Powell to launch a new blog aimed at those who work in IT. The ‘IT Insider’ will aim to provide IT professionals, from team members up to CIO level, with a platform to share observations, ideas, frustrations and solutions relating to the […]
Yorkshire Water’s contact centre - Loop Customer Management - is celebrating for the third year runn …
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A call centre which has been serving Alliance and Leicester customers for 25 years is to be closed, …
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Contact centre technology provider Convergys is attempting to put a ‘face’ to IVR ( …
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Introduction
No doubt call center metrics have made their worth and significance renowned as a result of their effectiveness and convenience worldwide. Actually, “these are measure performance tools that are over and over again used to gauge the effectiveness and usefulness of a call center business internationallyâ€. At present quite a few business organizations are using […]
The challenge of replicating the personalised call centre experience when customers move to a social …
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Ladbrokes is set to close its 260 seat Aintree call centre in a bid to slash costs. The bookmak …
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Jacada has won an award for its unified desktop solution.Jacada WorkSpace was presented with product …
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The challenge of replicating the personalised call centre experience when customers move to a social …
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The communications regulator has launched a High Court action against Telephonics Integrated Telepho …
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