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SURVEY: Call Centers Risk Losing Customers as Complaints Go Unrecognized

Online poll reinforces increase in customer churn as result of poor experience
A recent survey from speech search specialist Aurix has highlighted that 70 per cent of complaints made to call centers are ‘not being heard.’  In addition over 96 per cent of respondents said that  they would consider switching to a competitor as a result.
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This entry was posted on Tuesday, February 9th, 2010 at 12:02 am and is filed under helpdesk. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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