Agent jailed for stealing cash
A call centre worker has been jailed for more than three years after stealing over £250,000 fr …
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Archive for February, 2010
LANDesk Certified on 14 ITIL V3 processes for IT Service Management
Confirms Global Best Practices for Service Desk Support
LONDON –– LANDesk Software, global leader in PC lifecycle management, endpoint protection and IT service management, today announced its LANDesk Service Desk solution has achieved PinkVERIFY status through Pink Elephant’s software certification scheme for all 14 processes that make up ITIL V3, the worldwide standard for IT service […]
Interview: NHS Direct’s Ronette Lucraft
She is about as far from the undynamic, gloomy public servant popular in the imaginations of pension …
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Police call handlers receive global accolade
A police force has become the first in the world to receive global accreditation for its call handli …
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Fire service call centres face rationalisation
Morale among fire service control room staff in England is low. They have begun a series of drastic …
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How breakdown call centres dealt with the snow
Demands for breakdown services have been at an all time high as temperatures plummeted across the UK …
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Job losses delayed at Shop Direct
Shop Direct has delayed its plans to close one of its shopping call centre - with the loss of 180 jo …
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?Best performing? bank staff to suffer call centre closure
A call centre which has been serving Alliance and Leicester customers for 25 years is to be closed, …
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?Best performing? bank staff to suffer call centre closure
A call centre which has been serving Alliance and Leicester customers for 25 years is to be closed, …
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Council to create centralised hub
Ipswich Borough Council will create a customer contact centre to improve its services it offers its …
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