Archive for December, 2009

Recession rage

The call centre industry was not immune from the impact of rising unemployment and money worries in …
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Home free?

Home working promises to fix many call centre problems but uptake is slow. Already big in the States …
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Diverse Methods To Improve Call Center Efficacy

Introduction
Call center has become a rewarding business nowadays. It has enormously enhanced the world trade perspective globally. At the present time, heaps of organizations as well as businesses are doing the call center business worldwide. It would consist of printing industry, IT solution companies, non profit organizations, fashion hypes, media hypes, DVDs industries and so […]

Understand The Value of Call Center Metrics

Introduction
Call center metrics have greatly propped up the call center industry throughout the world. Actually call center metrics are measure performance tools, which are used to calculate the worth of call center industry efficiently”. At the present time, an extensive range of organizations and companies are using call center metrics in order to perk up […]

UK outsourcing spend spearheads win over North America

Europe has overtaken the North America as the biggest practitioner of outsourcing, according to a su …
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All I want for Christmas is a standard calling rate

Reduce hold time, ban premium rate numbers and solve problems at the first time of asking are the to …
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Call centre to face the brunt of Eurostar disillusionment

Eurostar is attempting to reverse the PR disaster created by the cancelation of its services running …
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Call centre agent quizzed by Prime Minister

One of the very first recruits of a pioneering new call centre business has met the Prime Minister a …
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More jobs for Dundee call centre

A call centre in Dundee call centre is creating 40 jobs in a time that has seen the city’s une …
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Clash Media launch blended phone and online service

Lead generation specialist Clash Media is promising to blend phone-based and online methods for disc …
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