Contract will create 150 new jobs in Londonderry
Firstsource Solutions has announced that it has won a contract from a new telecommunications client. …
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Archive for November, 2009
Lloyds closes Brighton call centre
More than 350 staff at Lloyds’s call centre in Brighton have axed in a cull connected with the …
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Why are call centres failing?
In a widely reported recent UK survey by internet market research firm One Poll, it emerged that six …
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Hello. Is anybody there?
Relatives of people who are hard of hearing have welcomed a new phone from Geemarc dubbed ‘the loude …
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Arvato nets AC Milan Loyalty Programme
AC Milan has appointed Arvato services, one of Europe’s largest loyalty management companies, …
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Call centres contribute to the top line
Online communities can help build brands, yet poor customer service can quickly change attitudes.&nb …
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The Queen, Cheryl Cole and Sean Connery form call centre dream team
The ‘sound’ of a brand is as important as how it looks, as the importance of regional ac …
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Recession no barrier to innovation
Call centre supplier gets praise for maintaining its innnovation and customer focus. Azzurri Co …
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How to… Reduce contact handling staff costs by up to 50 per cent during the economic downturn
The objective of this article is to outline how you can reduce contact handling staff costs by up to …
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Call Centre staff donate time to Children in Need
Employees from a south Wales-based outsourcing contact centre answered calls from Children in Need v …
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