Business going online blamed for redundancies
Shop Direct, is set to make 90 redundancies at its contact centre in Sunderland. The firm, whic …
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Archive for September, 2009
British Gas leads winners at European Call Centre Awards
British Gas took the flagship prize at the European Call Centre Awards at the Birmingham Metropole o …
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Call centres: the billion pound guardians.
Research shows the true value of excellent contact centre services. Each lost customer costs a …
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InteQ Makes Switching to InfraDesk Simple and Easy for IT Organizations While Demonstrating the Lowest Total Cost of Ownership in the Industry
InteQ is encouraging IT organizations to make the switch to InfraDesk, ITIL SaaS Service Desk, from on-premise solutions, such as BMC Remedy, CA Service Desk, HP ServiceCenter, and benefit from the lowest TCO, accelerated time to production, easy adoption across the enterprise and the most automated ITIL workflow processes
BEDFORD, MA – InteQ, a leading […]
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Sunderland call centre set to axe ninety jobs
Shop Direct, is set to make 90 redundancies at its contact centre in Sunderland.The firm, which was …
More: continued here
2 Key Points in Choosing a CRM System [VIDEO]
This YouTube video (embedding is disabled) is a short but highly edited interview with Mary Becker, VP of Sales and Marketing at Schumacher Homes.
She discusses how Pivotal’s CRM is helping an “on-your-lot customer home builder” bridge the gap between disparate software packages and provide streamlined processes that increase the company’s competitive advantage.
2 key things for […]
The Redundant Help-Desk Techie thanks to AT&T Tech Support 360 and Intel VPro
Everyone is trying to cut costs.
Unfortunately, instead of cutting a high salaried executive, most firms cut back staff by laying off the lower end of the food chain.
And that includes Help Desk Technicians, which means welcome your new outsourced Help Desk Technician where he or she will access your system remotely.
Current remote support revolves […]
More: […]
Call Center Scorecards
An effective strategy based on Balanced Scorecards enables to measure the efficiency and productivity of the call center, management and its operations in a cohesive approach. Call centers which are the hub of businesses, dealing with the customers, provide a channel of interaction between business entities and the potential consumers. These businesses can […]
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The Redundant Help-Desk Techie thanks to ATT Tech Support 360 and Intel VPro
Everyone is trying to cut costs.
Unfortunately, instead of cutting a high salaried executive, most firms cut back staff by laying off the lower end of the food chain.
And that includes Help Desk Technicians, which means welcome your new outsourced Help Desk Technician where he or she will access your system remotely.
Current remote support revolves […]
More: […]
Axios Reveals Over Half Of IT Departments Fail To Deliver Value
IT unable to provide real-time metrics, while importance of Service Value Management (SVM) emerges
Axios Systems, the world’s leading provider of IT Service Management (ITSM) solutions, including assyst software, today reveals the results of a global survey showing that half (57%) of IT executives believe that their IT systems, processes and services still do not deliver […]
