A possible new regulatory challenge to telemarketing calls could add yet another hoop for telemarketers to jump through. In todays increasingly regulated and restricted telemarketing field, knowing the rules is half the battle. Any company that uses telemarketing sales techniques needs to be aware of this coming change.
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This yearrsquo;s Top 50 Call Centres for Customer Service will be sponsored by contact centre softw …
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Today call centers play a major role in sales and marketing initiatives of most large companies and are often responsible for generating and converting a large proportion of the leads. Quite invariably when such call centers are evaluated, their efficiency is evaluated on basis of their average revenues per call.
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Increasing the revenues […]
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Gartner Announces Customer Relationship Management Summit 2009
When:
September 14-16, 2009
Where:
Westin Kierland Resort & Spa, Scottsdale, Arizona
Details: Never Let a Good Crisis Go to Waste - The 2009 theme for the Gartner CRM Summit sets the tone to deliver more value at this critical time by focusing on the new challenges that companies are […]
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Avaya announced this week that it has signed agreements to purchase Nortelrsquo;s enterprise soluti …
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Call centre agents are shunning expensive drinks from coffee chains in favour of the humble vending …
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Telecoms giant BT has announced the closure of half its customer service operation on the Sub-Contin …
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A series of swine flu nerve centres have been set up across the country in an effort to relieve the …
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Catalyst Conference North America 2009
DENVER–Ping Identity® will participate in this year’s Burton Catalyst interoperability demo, showing how its PingConnect™ on-demand Single Sign-On (SSO) service acts as a single integration point with Google Apps, Active Directory and virtually any other identity provider system to deliver a universal Software-as-a-Service (SaaS) login that ties together different SaaS […]
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Solution Gives SMBs Affordable, Full-Featured CRM + Email Integration
PLEASANTON, Calif.–Zoho today announced the Zoho Mail Add-on for Zoho CRM. For small and medium businesses (SMBs) and others using Zoho CRM, the new module provides affordable, full-featured integration of Zoho CRM and Zoho Mail. A video tour of the Zoho Mail Add-on is available at http://www.youtube.com/watch?v=PJ2Ou-2bGkQ.
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