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During tough times, we are all asked to take a close look at the bottom line. However, cost-cutting …
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The German energy group has announced plans to close its call centre in Tannochside, near Glasgow, p …
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ldquo;Beyond Traditional CRMrdquo; ndash; How Customer Experience Analytics Helps Businesses Get …
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This Sunday is the SuperBowl.
25 years ago, Apple introduced the Macintosh. They broadcasted this 60 second commercial during the third quarter of Super Bowl XVIII, and was the only commercial shown by Apple.
This year, a 30-second commercial during the game will cost an estimated $3 million or $100,000 a second! Would Apple pay […]

PLEASANTON, Calif..– Zoho today announced that its suite of online collaborative productivity applications won the “Best Office Alternative” category in the InfoWorld 2009 Technology of the Year Awards. Selected by InfoWorld Test Center editors and reviewers, the annual awards identify the best and most innovative products on the IT landscape. Winners are drawn from all […]

Today is Data Privacy Day.
29 countries including United States and Canada celebrate Data Privacy Day together. 2008 was the inaugural year
This program was designed to raise awareness about data privacy practices and rights.
While it may seem like this is targeted to major corporations, government, and the academic world, one of the initiatives of Data […]

Usdaw members at the Crosby call centre of home shopping giant, Shop Direct Group, were today left s …
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To mark the launch of its 2009 search for the emergency control rom manager of the year, the call ce …
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To mark the launch of its 2009 search for the emergency control rom manager of the year, the call ce …
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Cableamp;Wireless Europe, Asia amp; US today announced it has won a three year, multi-million poun …
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