Archive for December, 2008
“It’s ludicrous that cloud computing is taking over the world,” Ellison quoted during Oracle’s annual shareholders meeting last October.
South San Francisco’s Genentech 16,300 employees have switched to Google Apps for their email, and limited use of Google’s Documents and Spreadsheets. Google Apps Premier edition is $50 per user per year, which means and additional […]
December 30th, 2008 | Posted in helpdesk | No Comments
KPI company research scorecard must focus on how research can help the company attain its primary goals and objectives.
Balanced scorecards are considered revolutionary management tools when it comes to tracking organizational performance. By supplying measurable details of goals, objectives, plans, and related structures responsible for implementing programs and activities, KPI scorecards are able to keep […]
December 29th, 2008 | Posted in callcenter | No Comments
The New Year is around the corner, and you know what that means: Top 10 lists, and top 10 lists for resolutions.
With the current state of the economy, Call centers and customer service are really treading on thin ice as it won’t take much for a customer to change brands or service from one […]
December 24th, 2008 | Posted in helpdesk | No Comments
Nearly 90 percent of organizations surveyed expect to maintain or grow their usage of software as a service (SaaS), citing cost-effectiveness and ease/speed of deployment as primary reasons for adoption, according to a recent survey by Gartner Inc.
Replacement of on-premises solutions and net-new implementations were cited as major drivers of future deployments. More than one-third […]
December 23rd, 2008 | Posted in helpdesk | No Comments
Telemarketing calls should have one primary goal: to create synergy between businesses and customers that establishes a meaningful relationship and facilitates sales. Find out why telemarketing for the sake of the numbers game can actually hurt return on investment (ROI), increase turnover, and–worst case scenario–attract a hefty fine for chronic violators.
More: continued here
December 22nd, 2008 | Posted in callcenter | No Comments
India and China Remain Undisputed Leaders but Dynamic Market Sees Credible Alternatives in All Regions
Determining the country or countries that are best placed to host offshore IT operations is a daunting task for many organisations, according to Gartner, Inc. This year, Gartner has assessed the suitability of 72 countries as offshore locations, and has announced […]
December 22nd, 2008 | Posted in helpdesk | No Comments
Spending on IT security will continue to grow next year, according to new data unveiled by Forrester Research, Inc. on the first day of its Security Forum.
The Forrester Business Data Services survey, which polled more than 1,200 North American enterprise and SMB security decision-makers, found that
21 % of respondents expect to increase […]
More: […]
December 22nd, 2008 | Posted in helpdesk | No Comments
Identifying and establishing relevant KPIs is not as simple as it seems; it needs continuous KPI company research.
It is very hard for companies to determine whether or not they are doing well without having identified and established beforehand what KPIs to use in measuring accomplishments. This means, of course, that goals and objectives must be […]
December 21st, 2008 | Posted in callcenter | No Comments
SAN MATEO, Calif., — As the year draws to a close, many companies are left wondering what next year will bring for this year’s hottest technology trend — cloud computing. To answer these questions, Appirio (www.appirio.com) today released its top 10 predictions for how cloud computing will evolve in 2009 and the impact those trends […]
December 21st, 2008 | Posted in helpdesk | No Comments
From their home page of www.on-demandenterprise.com:
Dear On-Demand Enterprise Readers:
Effective Dec. 19, 2008, we will be suspending publication of On-Demand Enterprise (formerly GridToday). We appreciate your consistent feedback to us over the years and would like to thank you for your loyal readership.
Best wishes to you and yours for a happy, healthy holiday season and for […]
December 20th, 2008 | Posted in helpdesk | No Comments