Archive for December, 2008

Genentech chooses Google Apps over Microsoft

“It’s ludicrous that cloud computing is taking over the world,” Ellison quoted during Oracle’s annual shareholders meeting last October.
South San Francisco’s Genentech 16,300 employees have switched to Google Apps for their email, and limited use of Google’s Documents and Spreadsheets. Google Apps Premier edition is $50 per user per year, which means and additional […]

How KPI Company Research Scorecard can Increase Management Efficiency

KPI company research scorecard must focus on how research can help the company attain its primary goals and objectives.
Balanced scorecards are considered revolutionary management tools when it comes to tracking organizational performance. By supplying measurable details of goals, objectives, plans, and related structures responsible for implementing programs and activities, KPI scorecards are able to keep […]

5 New Year Resolutions to Get Your Call Centre Fit for 2009

The New Year is around the corner, and you know what that means: Top 10 lists, and top 10 lists for resolutions.
With the current state of the economy, Call centers and customer service are really treading on thin ice as it won’t take much for a customer to change brands or service from one […]

Forecast SAAS Growth Makes Governance More Important

Nearly 90 percent of organizations surveyed expect to maintain or grow their usage of software as a service (SaaS), citing cost-effectiveness and ease/speed of deployment as primary reasons for adoption, according to a recent survey by Gartner Inc.
Replacement of on-premises solutions and net-new implementations were cited as major drivers of future deployments. More than one-third […]

Telemarketing Calls That Establish a Passionate Business Relationship

Telemarketing calls should have one primary goal: to create synergy between businesses and customers that establishes a meaningful relationship and facilitates sales. Find out why telemarketing for the sake of the numbers game can actually hurt return on investment (ROI), increase turnover, and–worst case scenario–attract a hefty fine for chronic violators.
More: continued here

Top 30 Countries for Offshore Services in 2008

India and China Remain Undisputed Leaders but Dynamic Market Sees Credible Alternatives in All Regions
Determining the country or countries that are best placed to host offshore IT operations is a daunting task for many organisations, according to Gartner, Inc. This year, Gartner has assessed the suitability of 72 countries as offshore locations, and has announced […]

IT Security Spending On The Rise

Spending on IT security will continue to grow next year, according to new data unveiled by Forrester Research, Inc. on the first day of its Security Forum.
The Forrester Business Data Services survey, which polled more than 1,200 North American enterprise and SMB security decision-makers, found that
21 % of respondents expect to increase […]
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Uses of KPI Company Research

Identifying and establishing relevant KPIs is not as simple as it seems; it needs continuous KPI company research.
It is very hard for companies to determine whether or not they are doing well without having identified and established beforehand what KPIs to use in measuring accomplishments. This means, of course, that goals and objectives must be […]

Top 10 Cloud Computing Predictions for 2009

SAN MATEO, Calif., — As the year draws to a close, many companies are left wondering what next year will bring for this year’s hottest technology trend — cloud computing. To answer these questions, Appirio (www.appirio.com) today released its top 10 predictions for how cloud computing will evolve in 2009 and the impact those trends […]

GRIDtoday On-Demand Enterprise Suspends Publication

From their home page of www.on-demandenterprise.com:
Dear On-Demand Enterprise Readers:
Effective Dec. 19, 2008, we will be suspending publication of On-Demand Enterprise (formerly GridToday). We appreciate your consistent feedback to us over the years and would like to thank you for your loyal readership.
Best wishes to you and yours for a happy, healthy holiday season and for […]