Call center Callcenter

Travel agent Apollo Travel Direct has made the decision to close its call centre in Rotherham, leadi …
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Insurance firm Swinton is beating the credit crunch by continuing to expand its call centre in spite …
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Insurance broking call centre Fusion is bucking the economic trend by creating 60 new jobs in the ne …
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Ipswich-based CallScripter has recently held its 2nd Annual Awards Ceremony, in the ice-cool surroun …
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If you think data visualization is only for CRM or Support desk live metrics, think again.
In the real world, and in the ITIL world, you need Business intelligence and Performance Management to support the management process.
One of my previous CIO’s once quoted, “No one person fails, it’s the process that fails”. As a manager […]

Communications regulatory body Ofcom has revealed that more consumers contact the organisation about …
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Jigsaw for Oracle® CRM On Demand Launches to Deliver Easy Access for Oracle Customers to Online Business Contact and Company Directory
SAN MATEO, Calif. — Businesses using Oracle® CRM On Demand now have automated access to a powerful business-to-business resource with the launch of Jigsaw for Oracle CRM On Demand. With a single-click, users can automatically […]

Archiving & Compliance Leader Smarsh Integrates CRM Into Suite of Compliance-Based Services
PORTLAND, Ore.–Smarsh®, a leading managed service provider of innovative, secure and reliable archiving and compliance solutions, has introduced smarshCRM, its state-of-the-art, Web-based customer relationship management (CRM) service designed for financial advisors and other sales professionals with long-term, relationship-based practices.
smarshCRM is a high-touch, client-centered, total […]

Global Customer and Developer Conference Unites CRM Leaders in San Francisco, Calif., February 2-4, 2009
SugarCon 2009
CUPERTINO, Calif.–SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced that it will host SugarCon 2009, its global customer, partner and developer conference, February 2-4, 2009, at The Palace Hotel in San Francisco, […]

Through efficient call center reporting software, call center managers would have access to vital call center operations data conveniently. This promotes timely management of the whole enterprise.
An efficient way of tracking the quality of performance of a call center is through the use of call center reporting software. Through this, it becomes easier for call […]