Archive for October, 2008

Bluewolf’s bw.Connect for Salesforce CRM Ideas Now Available on Force.com

First solution to extend the power of Salesforce CRM Ideas: helps companies connect community input back to accounts and contacts in Salesforce CRM to drive deeper customer relationships
NEW YORK–Bluewolf (www.bluewolf.com) today announced the availability of bw.Connect for Salesforce CRM Ideas on the Force.com AppExchange. bw.Connect for Salesforce CRM Ideas is a new solution that enables […]

Training reaps rewards for Chelsea

Call centre agents from Chelsea Building Society have taken part in a special graduation service, fo …
More: continued here

To outsource or not to outsource?

Todayrsquo;s contact centres are developing into communication hubs operating across multiple chann …
More: continued here

Call Connection goes carbon kind with Green Launch Day

Ipswich call transfer agency Call Connection has set staff the task of helping to reduce the company …
More: continued here

Agents star in ad campaign

Agents from Yorkshire-based holiday operator Jet2holidays.com are set to star in the companyrsquo;s …
More: continued here

New Customer Relationship Management Software made for Mac

Ntractive today announced the launch of Elements SBM 1.0, the hybrid web application offering a robust business management solution for Mac OS X. Elements SBM is an intuitive, elegant business management environment for small-to-medium enterprises (SME) heavily focused on customer relationship management (CRM), project management, personal information management (PIM), inventory management and document management.
“With over […]

Sky creates 350 new jobs in Leeds

Sky is set to create 350 new call centre jobs with the opening of a new customer contact centre in L …
More: continued here

Diamond type chart to visualize call center performance in BSC Designer 1.9

AKS-Labs has released a version 1.9 of Balanced Scorecard Designer, the new version has an ability to visualize performance data using diamond type diagrams as well as exporting data from the scorecard into Dashboard report with diamond type charts. Finally, the company started localization of the product into European languages. Learn more about Balanced Scorecard […]

Gartner says Worldwide SaaS Revenue in Enterprise Application Markets will Grow 27 percent in 2008

Gartner Says Worldwide SaaS Revenue in the Enterprise Application Markets Will Grow 27 Per Cent in 2008
Total SaaS Revenue Will More than Double by 2012
Egham, UK — Worldwide software-as-a-service (SaaS) revenue in the enterprise application markets* is on pace to surpass $6.4 billion in 2008, a 27 per cent increase from 2007 revenue […]

NetSuite CRM Targets Salesforce.com Customers

Netsuite is going for the jugular.
It’s no secret they are trying to steal customers from Salesforce.com at half the cost.
Maybe they were inspired by all the “help” Entellium got from other CRM companies such as Maximizer or EnterpriseWizard
Their program is called RenewForce and is available to any customer with a paid subscription […]
More: […]