Finding High Quality Telemarketing Services
Telemarketing companies help business of all sizes prospect for new customers to inform them about products and services offered.
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Archive for September, 2008
Why Businesses Need Training Support Employees
The key to have a flexible workforce and a successful business venture is training support employees regularly, as much as you train your front-end workers.
A good business never misses out the training of its employees, especially training support employees. Support employees make up the back end of your company. They handle directly co-employee matters and […]
CCMA holds wellbeing workshop
Independent body, the Call Centre Management Association (CCMA) has announced that it will soon be r …
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Consumers prefer speech to SMS
Customers are seven times more likely to respond to an outbound speech-enabled call than to a text m …
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Siemens to sponsor Top 50 Call Centres
This year’s Top 50 Call Centres for Customer Service will be sponsored by technology giant Sie …
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Stricter complaints rules for credit firms
Companies offering credit will have to adhere to stricter guidelines on complaints from October 1st, …
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Connect starts recruitment drive
Domestic appliance distributor Connect is on the hunt for fresh local call centre talent, following …
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ExactTarget Launches Online Application “Extensions Network”
Online Showcase Increases the Value of On-Demand One-to-One Marketing Solutions, Including Integrations with Google, Microsoft, salesforce.com and Omniture
INDIANAPOLIS–ExactTarget, a leading provider of on-demand email and one-to-one marketing solutions, announces the launch of the Extensions Network, an online showcase of integrations with the ExactTarget platform. Built entirely with ExactTarget’s on-demand platform, this online showcase provides marketers […]
Jamcracker, Zoho in Partnership to Offer On-Demand Business Applications to Telecomm and Service Providers
It’s hard to believe Jamcracker is still around. I used their services in 2001-2002 to outsource my Microsoft Exchange hosting services as well as iPass remote dialup for all my corporate laptop users.
When the dot com meltdown hit full speed by 2003, I was certain Jamcracker (among hundreds of other companies) would not survive. […]
The Important Role of the Supervisor in Call Centers
Supervisors have very important roles to play in call centers. After all, they are the ones who have direct contact with the call center agents themselves.
It is but natural for any supervisor in the call center to evaluate his role and his performance at it from time to time. More importantly, this is needed so […]
