With all the focus on the mega-giant CRM companies like Salesforce.com, it’s refreshing to see a new crop of Open Source CRM packages available. I always mention SugarCRM or vTiger when talking about Open Source CRM, but there are a few bridesmaid that are worth mentioning.
In this article from ostatic.com, they highlight the features […]
Call centre workers at Ladbrokes in Merseyside went on strike last Saturday, after union members rej …
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Delivers Enhanced Enterprise Reporting and Wireless Features. SugarCRM’s User Base Consists of Over 400,000 Users on 50,000 Installations in 195 Countries
CUPERTINO, Calif.–SugarCRM Inc., the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced the general availability of Sugar 5.1, which includes new reporting and wireless capabilities for SugarCRM. The […]
People using council services are to be treated more and more as consumers, if emerging ideas from l …
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The recruitment drive at the Student Loans Company (SLC) is continuing, with the firm still on the l …
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A Wiltshire emergency control room is set to close down, with calls being diverted to an alternative …
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London is being urged to outshine Beijing by stepping up its own training for the 2012 Olympics &mda …
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Cross-Platform Web Help Desk Software Version 9 Combines a More Refined User Experience with Multi-Tiered Approval Workflow and a Revolutionary Approach to Asset Management Through Plug-In Architecture
FREMONT, CA — MacsDesign Studio LLC, developers of the leading cross-platform help desk software solution, Web Help Desk, today announced the availability of Version 9, a major update to […]
The high turnover rate that call centers are experiencing is becoming more and more alarming. There is indeed a need to improve human resource management here.
It just cannot be denied how call centers experience high turnover rates. This is quite sad because as successful as the call industry is in terms of profit, the same […]
From Yahoo News:
Salesforce.com stock plunges more than 18 percent on concern about decelerating growth
SAN FRANCISCO (AP) — Salesforce.com Inc.’s stock price plunged more than 18 percent Thursday amid fears that the Internet software service is headed for a slowdown as the flagging economy makes it more difficult to sign up new customers.
The San Francisco-based company […]
