Archive for July, 2008

Sales Simplicity Software Gains Acceptance as CRM & Sales Automation Standard for Canadian Homebuilders

Canadian Builders Retool with Sales Simplicity Software. Company Adds Another 2,100 Annual Housing Starts to its User Base
Sales Simplicity Software, the widely acknowledged North American leader in Sales Automation, CRM, Marketing and Reporting tools for home builders, today announced widening acceptance of its products as the de facto standard for Canadian homebuilders.
Since the beginning […]

Freedom improves call centre productivity

Call centre agents are restricted to their desks and unable to utilise the latest communications cha …
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Don’t bank on web service

The hype surrounding web technology as a cost effective and popular way to serve banking customers i …
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Microsoft Office Suite as SaaS to compete with Google and Zoho?

Microsoft is getting into the SaaS game with their “Office suite” including Word, Excel, PowerPoint and OneNote. A one-year subscription for three home computers will cost $69.99. This competes with Google and Zoho “office suite” product line.
From Yahoo News:
Microsoft is ready to put its popular Microsoft Office suite online, including Word, Excel, PowerPoint […]

CRMTrak Releases Google Calendar Integration for Online CRM Users

CRMTrak (www.crmtrak.com), a fast growing Software-as-a-Service (SaaS) Online CRM solution, today announced it has integrated Google Calendar into its solution through the Google Data API program.
The new integration means CRMTrak users can seamlessly manage and synchronize their calendars between CRMTrak and Google Calendar and extend synchronization to Outlook with Google’s Outlook Synch software.
Canton, MI — […]

NetSuite Launches CRM+

CRM+ uses a number of Ajax-built features that streamline business processes through more drop-down windows and drag-and-drop functionality.
NetSuite has launched a version of its customer relationship management software with more advanced user interface features. The new CRM+ incorporates Web 2.0 technology to simplify a number of business processes.
The latest offering is in addition to NetSuite’s […]

Always-on service? Yes please.

Call centres do as they say, not as they doCall centres are set to cash-in on a growing appetite for …
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5 Myths for Software as a Service (Saas)

As a rebuttal to all the hype towards the advantages of Software as a Service, Gene Marks from The Marks Group has five popular myths. At the microscopic level, he is right. But then again, I can present a set of facts and make you believe anything… at least for a few minutes.
Time […]

BT purchases internet services provider for £20m

The Barrows call centre for Internet services provider Ufindus has been bought by BT for £20mi …
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Big tour operators frustrate agents

Travel agents are becoming increasingly frustrated by the response time of big tour operators.In an …
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