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There is a lack of multi-skilled workers able to operate Unified Communications technology, research …
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The new version of ITIL (Information Technology Infrastructure Library) was launched in June 2007. ITIL V3 primarily describes the Service Lifecycle of IT Service Management.
The latest version (ITIL V3) is compassed of the five core volumes:
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operation
5. Continual Service Improvement
This is a full ITIL Foundation Exam Question Paper […]

Information access solution enables access to a unified view of customer data from CRM systems, tech support emails, support databases and more
BOSTON–Coveo Solutions Inc., a global provider of search-powered information access solutions, announced today the limited availability of Coveo G2Bâ„¢ for CRM. Coveo G2B for CRM is the only information access solution to […]
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SinglePoint Network Enables Adoption of Cloud Computing By Linking On-Premise and SaaS Applications; Eliminates Integration, Complexity, Cost Barriers of Legacy Software
SAN DIEGO–Symplified, the On Demand Identity company, today unveiled here at the Catalyst Conference a revolutionary Software as a Service (SaaS) offering that makes Web access management accessible to mid market organizations. Powered by […]

Data, including names, addresses and phone numbers, from nearly 900,000 calls to the Scottish Ambula …
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Customers are expecting higher quality service than ever in spite of the current credit crunch, acco …
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Call handling centre Call Connection is aiming to keep its agents healthy and happy by urging them t …
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Call centres in the North East are in with a chance to be recognised sector-wide if they win one of …
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California Based Biopharmaceutical Company Deployed a Compliant CRM Solution in Three Weeks
SAN RAMON, Calif.–OutSystems announces that Hyperion Therapeutics, Inc. deployed the OutSystems CRM Solution in three weeks to manage all company interaction with customers, including institutions and the clinicians’ community.
Once Hyperion announced their series B financing and co-promotion agreement for AMMONUL® (sodium phenylacetate and sodium […]

Call handling centre Call Connection is aiming to keep its agents healthy and happy by urging them t …
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