Salesforce.com Announces Dreamforce Europe — Largest Ever European Software-as-a-Service Event — Musician and philanthropist Peter Gabriel, easyGroup CEO Stelios Haji-Ioannou and Wikipedia Founder Jimmy Wales will join salesforce.com CEO Marc Benioff at salesforce.com’s first European user and developer conferenceLONDON, April 23, 2008 /PRNewswire-FirstCall via COMTEX/ — Salesforce.com (NYSE: CRM), the market and technology leader in […]
The 14th annual Call Centre Management Association awards was held in Manchester last week, with 350 …
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UK consumers are about to make their voices heard in the UK Customer Satisfaction Index questionnair …
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Partner Takes Zoho Writer, Zoho Sheet, Zoho Show & Zoho CRM to the Chinese AudiencePLEASANTON, Calif.–Zoho announced it has partnered with Baihui to re-brand and distribute Zoho’s online collaborative productivity and business applications to users in China.“We are very excited to partner with Baihui in China. The software-as-a-service (SaaS) revolution is in full swing, and […]
Don’t you hate it when you checkout of a shopping cart, it displays:WARNING - YOUR IP IS BEING TRACKED.YOU ARE COMING FROM 192.168.1.100Even your own CRM software can display “your” recent logins with timestamps and IP addresses.Should Your IP Address be Kept Private?Here is a article from Yahoo News on the legality of IP addresses […]
Hosted contact centre seats are expected to grow 20 to 25 per cent this year, as a result of cost-cu …
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Companies view understanding their customers as the biggest challenge they face, research has reveal …
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With all the talk about Facebook these days, LinkedIn is the forgotten business tool. Among others in the business related categories are Spoke and Plaxo.It’s not really a social bookmark, but rather an online social networking hub, as well as a job posting site competing for recruiter dollars from Craigslist, HotJobs and Monster.One of […]
By David Nichols, www.itsmsolutions.comThe full article can be found here.ITIL is clear that it does not stand alone, and in fact, you cannot “do ITIL” without some form of governance. But what does “governance” mean? ITIL requires a framework of policy, process, procedures and metrics that can give direction to IT operations (and ITIL activities). […]
Contact centre bosses are struggling to integrate business intelligence (BI) into their call centre …
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