By Hank Marquis, www.itsmsolutions.comThe full article can be found here.The IT Infrastructure Library (ITIL) refers to Service or Systems Outage Analysis (SOA) as a method to improve availability. Unfortunately, the ITIL does not indicate how one actually performs SOA! This article explains the benefits of SOA, and gives you a 7-step guide to performing SOA.The […]
The University of Birmingham is calling for volunteers with the charming lilt of a Birmingham accent …
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Flexible working can reduce and manage stress levels for most employees, research has revealed.Accor …
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Call centre workers in north Scotland are set to work from home in a pilot homeshoring project for B …
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Online customer recruitment specialist Attinger Jack Interactive (AJi) has set up a so-called &lsquo …
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Newly established travel agent Monster Travel has opened a 50 agent-strong call centre in Newcastle. …
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Marketing service provider Webloyalty has created its first contact centre, generating 20 new agent …
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By David Nichols, www.itsmsolutions.comThe full article can be found here.Question: Should you go with ITIL v2 or ITIL v3?Answer: It doesn’t matter.Some organizations have spent considerable time and money trying to improve delivery of IT services to their customers using ITIL, some are just getting started. The buzz around v3 probably has everyone scratching his […]
LongJump Introduces Partner Friendly Program for Delivery of Software-as-a-Service Solutions — Partners Drive Day-to-Day Relationships with Client, Enjoy Upsell Opportunities and Earn Multi-Year CommissionsSAN FRANCISCO, Apr 25, 2008 — Today at the Web 2.0 Conference and Expo, LongJump, a provider of highly customizable, interconnected on-demand business applications, unveiled a “Jumpstart Partner” reseller program. The new […]
Metrics should be used to employ performance based call center management. With metrics, measuring the performance of call centers is made easier.It is not easy managing a call center at all. A lot of people assume that it is easy to manage a call center, but it is not at all. This is because there […]
