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 Aegis BPO Services announced today that it is taking on AOL’s call centre operations in …
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Ryanair will close its Dublin call centre at the end of May, in a move which could see the loss of 4 …
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SANTA CLARA, Calif., March 27, 2008 /PRNewswire/ — LiveOps, the virtual call center company, today announced the integration and certification of its On-Demand Call Center Platform with the Salesforce CRM application suite. This integration provides in-bound and out-bound telephony management, call routing, agent availability, CTI screen pop and call control for use with Salesforce CRM. […]

Performance measurement can be a tool and a process for measuring ROI of helpdesk. Quantity may not only be involved to assess the ROI, for quality should also be considered.There are factors to consider in measuring ROI of helpdesk. But first, it is worth to know what a help desk is and how it functions.Help […]

Mark Banini, head of strategy and programme management at The Ultimate Solution Partnership (TUSP) g …
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UK consumers fear intrusion into their privacy and don’t trust their personal data will be pro …
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Northern Ireland call centre workers are the least well paid in UK, receiving salaries over 26 per c …
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Staff at Garlands’ contact centres in have entered into the Easter spirit by collecting chocol …
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Customer service departments are struggling to meet customer expectations of email response time &md …
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More than ten per cent of all telephone inquiries handled by contact centre agents require assistanc …
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