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Five marketers, including two call centre industry professionals, have been awarded this year’ …
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Your company’s lead cycle needs attention. Do you have an efficient method set in place? Read the following article for suggestions on how to streamline your leads cycle.
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After Breakout Growth in 2007, Daptiv Set to Pioneer Enterprise Work …Forbes - Daptiv, the on-demand leader in collaborative business software, today announced business results from 2007, highlighted by an explosion in the total number of Daptiv users by 116 percent. During the year, Daptiv added 165 new customers. Between 2005 …SaaS and the global […]

Call Connection has agreed once again to man the telephone lines in aid of charity. The bosses have offered 80 telephone lines in aid of Sport Relief ?08, and…
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Swinton Insurance has deployed IP telephony solutions across 450 sites to increase successful sales calls and ensure the highest standard of customer service.
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Are you looking to hire telemarketers in-house or searching for a telemarketing services vendor? Great companies are such because they hire and train great employees. Read how great telemarketers are found and made.
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What can call centre managers do to improve agent empathy skills? ?The capacity to know emotionally what another is experiencing from within the frame of reference of that other person,…
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15-seat contact centre software for £10k, which includes inbound and outbound call/contact management, desktop scripting, automated dialling and blended CTI, agent reporting and timesheeting, call recording and quality monitoring.
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A scheme set up to help Cardiff ethnic minorities find rewarding employment has picked up a prestigious award.
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South Somerset District Council, based in Yeovil, has announced that its telephone contact centre will be opening on Saturdays for a trial period - due to popular demand from local…
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