Perks like cost savings, agent satisfaction and access to a wider talent pool are prompting an increasing number of companies to turn to home-based agents for their call centers. In fact, according to…
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What will your company’s call center cost? Is it cost-effective? Why should you have a call center and spend money on office space, supplies, employees and training when you’d rather spend m…
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By Chris Bucholtz It might be odd to talk in this blog about a book that on no occasion mentions the term CRM, but then again “What the Customer Wants You to Know: How Everybody Needs to Think Differently About Sales” mentions customer probably 400 times, so it is fitting. It’s also an example of […]
Web-based CRM (also referred to as hosted CRM, on-demand or online CRM, or browser-based CRM) offers the advantage of using and developing applications online. By using online applications, businesses…
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By Chris Bucholtz Two weeks ago we suggested that CRM vendors be more enthusiastic about employing their own technologies to build their own customer relationships. Today came news that Sage has created an on-line community for ACT!, where product designers, Sage personnel and ACT! Premium users can blog, post on forums and engage in other […]
Your company has CRM software installed in the office and runs a profitable call center. It also has a huge sales team and other remote personnel who need to frequently update the database to keep the…
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Since founding Salesforce.com in 1999, Marc Benioff has gradually grown into perhaps the best-known executive in the CRM industry. Although his company has grown to the point where it expects its 2009…
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With its blend of contractors, virtual reps and in-house agents, working out optimum weekly schedules for a contact center can be an absolute nightmare. Fortunately, agent-scheduling solutions can hel…
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By Craig Rosenberg Don’t ask me whether Sugar CRM is going to make it or not because I don’t know. The only thing I know is that business users buy business applications and they couldn’t give a crap about whether or not it’s open source. As a matter of fact, open source may add too much complication […]
From CNN.THE RATINGS GAME: NetSuite Gets Mixed Reviews From AnalystsSAN FRANCISCO (Dow Jones) — About a month after NetSuite Inc.’s successful public debut, analysts remain upbeat about the software firm’s long-term prospects, but are divided on its near-term direction.NetSuite (N) shares were down about 1.5% early Tuesday afternoon at $28, up 8% from its initial […]
