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World-beating customer service is thriving in the UK mdash; giving confidence to companies to look …

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A new survey has revealed that abandonment rates are reduced by up to 35 per cent through the use of …

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New research from the Professional Planning Forum reveals that those contact centres which focus on …

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The inaugural South West Contact Centre Awards rewarded top performers in the region at a masquerade …

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Enter the Call Centre Focus caption competition and win a bottle of champagne. …

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StepToCallCenter web-site is focused on call center related products, such as customer service trainings, HR in call centers, operations in call center. Learn more about StepToCallCenter offers.

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Just as the speculation of the cold calls demise reached a fevered pitch, next-generation marketers offered new insights into telemarketing sales. When done right, first contacts to qualified prospects can mean a windfall in response. Heres more on the rebirth of the cold call and five ways to make it a contributing factor in building a brand.

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Medical Science Liaisons to Leverage Industry-Leading Key Opinion Leader Tool
BEDMINSTER, N.J.–Cegedim Dendrite today announced that Auxilium Pharmaceuticals (NASDAQ: AUXL) has selected and deployed the Software-as-a-Service (SaaS) version of its flagship Customer Relationship Management (CRM) solution, Mobile Intelligenceâ„¢ on Demand. Cegedim Dendrite, the world’s leading provider of pharmaceutical CRM with a 35% marketshare, continues to […]

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Contact centres trying to avoid the scenario where they invest in new staff only to see them leave q …

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Theresa Howes works for BPS Contact Centre Services in Wimbledon as quality assurance manager and af …

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