Online poll reinforces increase in customer churn as result of poor experience
A recent survey from speech search specialist Aurix has highlighted that 70 per cent of complaints made to call centers are ‘not being heard.’ In addition over 96 per cent of respondents said that they would consider switching to a competitor as a result.
In […]
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More than two-thirds of customers do not think that their complaints made to call centres are taken …
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With its February 2010 release, Adelaide based You Grow Pty Ltd is set to break the stranglehold held by international companies on CRM software for small to medium sized businesses in Australia and New Zealand.
“Most small businesses in Australia use either MYOB or QuickBooks as their accounting or Point of Sale software," said Managing […]
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As many as 300 call centre jobs will be affected at Helphire as the company looks to reduce costs.St …
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V-Soft, Inc. the leading provider of CRM software and services announced today the launch of a recall management software solution for manufacturers and distributors. During the course of business, companies sometimes have the need to recall their products for a variety of reasons. Having to perform a product recall is both labor intensive and expensive […]
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The outbound call centre industry is a booming business these days. Banks, mobile service providers and even Insurance agents involve the use of outbound calling for increasing their company sales, marketing their products or services and sometimes even for obtaining crucial customer feedback. Complete information on the first call […]
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A successful performance management tool and method ensures that a balanced call center scorecard is implemented in order to determine the effectiveness and efficiency of call center agents.Call centers are more often than not hired by business organizations as a resource of interaction and communication with clientele. Some of the business actors out in the global […]
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SAN DIEGO – Websense, Inc. (NASDAQ: WBSN) today revealed the findings from its bi-annual research report Websense Security Labs, State of Internet Security, Q3-Q4 2009. The full report can be downloaded at http://www.websense.com/threatreport. Major findings from the report include:
Websense® Security Labs™ identified 13.7 percent of searches for trending news/buzz words (as defined by Yahoo! Buzz […]
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Almost four in five contact centres recruited temporary or contract workers last year with organisat …
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Around one hundred Sitel jobs could go at a call centre in Warwickshire.The global outsourcer handle …
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